Picture shooting

The pictures of lamps and lanterns sold are taken in kind. Due to the differences in photographic equipment, technology, angle, light and computer display, some color differences may be caused. Please don't accept the color difference problem of the parents to buy carefully, to this kind of transaction disputes can not be used as the reason for return, please understand“

delivery time The buyer will deliver the goods within 48 hours after the payment is made. Special circumstances (legal holidays / customized products / out of stock of popular products, etc.) will cause delay in delivery. Therefore, please consult our sales staff before shooting to see if the products are available, so as not to delay your decoration period. Thank you“

Damaged ReissueAlthough the packaging of our products is very strong, due to the delivery to a third party for long-distance transportation and distribution, there is a certain risk. It is inevitable to squeeze the lamps, especially the lampshades of glass products. If you find that the lampshade or accessories are damaged when you receive the goods, please contact us immediately and provide the photos of the damaged parts. We will send the good accessories to you by express. (please do not refuse to sign)“We will be responsible for our services and products. We will give you a satisfactory answer to any reasonable problem. If there is a problem, we are willing to solve it.If there is more calmness, honesty and tolerance between each other, try to think in a different position and believe that any problem will be solved easily.

Freight descriptionThe buyer can choose two payment methods: prepayment or withdrawal. A: prepayment means that after the buyer and the seller have determined the postage, the buyer first pays the postage to our factory, which will be collected and paid to the express company by our factory. B: the buyer pays the express company directly when the goods are delivered.

Payment methodStrongly recommend Alipay transaction. Safe and secure. Users who can not use Alipay can contact our bank's remittance.

Transport instructionsThere are two ways to deliver goods: logistics and express deliveryA: the advantage of logistics is that the freight is cheap, but the disadvantages are that the time is a little bit slower and you have to go to the freight yard to pick up the goods. After the goods arrive, the buyer will inform you by telephone, ask the buyer to ask for the delivery address and telephone number, and then take the ID card of the receiver to pick up the goods.B: the advantage of express delivery is that the transportation speed is fast and the delivery is door-to-door. The disadvantage is that the freight is relatively expensive. So if delivery is not urgent, it is generally recommended to send logistics. Express delivery in principle (if within the scope of delivery I)“

Transportation timeThe following so-called transportation time only refers to the normal arrival time after our delivery. However, due to a very small number of unforeseen accidents, delays may occur occasionally. In this case, we promise to fully cooperate with the inquiry, follow-up and urging, but we can't guarantee it completely. The buyer can't take this as the basis of bad comments and complaints.Express delivery: within 5 days in cities above county level; 5-7 days in remote areas or villages. (very few areas may not mention door-to-door delivery)“Logistics: Central / southern provinces: 1-3 days for direct delivery; 5 days for transit areas.Northern / Western Provinces: 5-7 days for direct access; 7-10 days for transit areas.If you have not received the goods more than 8 days after delivery, please contact us in time for inquiry and follow-up

after-sales service Our factory promises: two year warranty. From the date of purchase, the product can get three-year warranty service (except for light source) in case of electrical failure under normal use. The warranty scope is only limited to repair or replace the defective accessories“Warranty service is not available under the following circumstances: A. damage caused by improper use and installation of power supply; B. damage caused by incorrect use or improper repair or modification. C. Damage caused by incorrect or negligent use of improper accessories. D. Damage caused by other accidents“

Lamp installationWarm tips: lamps are electrical products, in order to ensure safety, please hire professional electricians to guide the installation of lamps and lanterns!

contact informationTel: 18797717177 wechat; 18797717177 QQ: 455740640 (Note:)