How do I keep clean My LED products?

Just wipe off your products with a damp cloth regularly to keep them clean.

What does waterproof degree IP65 Means?

Most of our products have Waterproof Degree IP65 which means they are full waterproof.

Is there a warranty policy?

All LED products sold are covered by a 12 months and PE housing 3 years in warranty and commences from the purchase date on your selling record.

What type of payments do you accept?

We accept T/T,Western Union,Credit Card,Paypal,Trade Assurance and Secure Payments.

When can I get the price?

We usually quote within 12 hours after we get your inquiry.If you are very urgent to get the price, please call us or tell us in your email so that we will reply your inquiry priority.

Can you do the design for us?

Yes,we have a professinal team having rich experience in molding design,lighting system developing and manufacturing.Please just tell us your ideas and we will help to carry out your ideas into a perfect item.You can pay for the molding fee and own the mold by yourselfe or we can cooperate on the molding.

How long can I expect to get the sample/ container and how to do if you do not get the parcels successfully?

Sample lead time depends on different shipping way and different country: uaually DHL/Fedex/UPS 3~7 working days,24 days not received successfully for full refund,but not included the reason for buyer's custom clearance delaying;Post N/L 10-35 working days,60-90 days not received successfully for full refund according to different countries,but not included the reason for buyer's custom clearance delaying.

How about the shipping way?

For some orders,we support Free DHL/Fedex/UPS to your hands,but usually this items built-in batteries,some shipping agency do not accepted this items,even though you chose your required shipping way from DHL/Fedex/UPS but we will try to meet your requirements,if not workable after checking with our shipping agency,we will help you to choose available shipping way from DHL/Fedex/UPS/TNT/CDEK/Singapore speedpost etc,we will also inform you in advance,if you do not reply to us within 24 hours after we feedbacked to you,we will ship soon according to our recommending without notice again.

How do you need to do if you really have not working lampsafter you tested carefully?

You have to take some photos to us and calculate the not working lamps quantity and try to remove /disassemble the plastic shell and get the LED plates and only shipped these not working LED Light Source to us without Plastic shells and accessories, you would have to pay for the shipping charge in your country, you can find the cheapest shipping agency to send back these LED Light Sources to us. Once we got the tracking information and we will send you new LED Light Source Replacement to you with free shipping to your country.

What is Seller's shipping way?

Sell's shipping way is set by our own for you special so that you can save some shipping charge,just because so many items from our store built-in Li batteries in PE shell and Cell Battery in remote control and Solar Panel in some items,some shipping agency can not pass through both custom in some countries for this items,once you choose Seller's shipping way,it's easy to find the suitable,cheapest,safer and faster shipping way for you special such as DHL/Fedex/UPS/USA FBA/UPS by train,UPS by sea/CDEK/SAGAWA//China Railway Express ect,We will find suitable and faster shipping way for your goods to deliver them successfully and safely.For this shipping way,delivery date is about 15-45 days,we support 60-75 days for full refund according to different countries' custom policy,some shipping way included taxes in your country such as UPS by sea,China Railway Express,but not all of them,it depends on different countries policy.

Who will pay for the custom charge?

Please noted that shipping by any parcel for your importing would be possible occurred custom charge in your country, it's all the same for any shipping way such as DHL/Fedex/UPS/TNT/EMS/Aramex/CDEK/Singapore EMS/Swiss Post/Post NL/China Post/E Packet/Aliexpress Standard/Cainiao etc, it depends on the different countries for different charges, usually the paying rate is about 5%-15% from the total value of the invoice according to the different countries'custom, all of them are custom charges such as declaring charge, destination handling charge, VAT charge etc, We only offered free shipping to deliver to your hands by courier, but what we offered is not included all custom charge if possible occurred in your country unless some shipping way inclided taxes, please noted that paying them is your duty for any citizen in your country, just because we can not control for this chargein China, we do not accept any dispute for all custom problem in your country if it's your own reason to refuse the custom payment,destroy in your local custom or return the parcel without any custom clearance,According to our experience it's no need to pay for this charge under 2kg less than 5pcs in your custom if it's lucky but not 100% assured.